A plain-English written account of the legal position, the public body's apparent duties, and the route that appears open on the facts provided.
At a glance
Start with the authority involved, the triggering decision or event, the key dates or deadlines, and the document names if you already have them.
Not legal representation and not emergency casework. If documents are needed, a secure next step is issued after first review.
Start by email
One clear email is enough to begin. Sensitive documents stay off the public site until they matter.
Use the public site to check fit and start the request. If letters, notices, or screenshots are needed after first review, NavigateGov will issue the secure follow-up step directly.
- Start with the authority involved, the triggering decision or event, and any deadline.
- Plain language is fine; you do not need legal terms to begin.
- If documents matter, secure follow-up is issued after first review.
Who it is for
For people facing a letter, refusal, deadline, delay, or complaint from a public body.
Housing and homelessnessFor tenants, licensees, and homeless applicants dealing with possession notices, homelessness decisions, temporary accommodation, disrepair, and council housing duties.
Benefits and welfareFor claimants facing Universal Credit problems, sanctions, overpayments, mandatory reconsiderations, tribunal deadlines, and disability benefit refusals.
ImmigrationFor people dealing with refusals, delays, right-to-rent issues, asylum support, NRPF problems, and Home Office decisions.
Public authority decisionsFor council complaints, maladministration, social care and education decisions, public-law routes, subject access requests, and authority responses.
How it works
- 1Email the core factsStart with the authority involved, the decision or event that triggered the problem, and the dates or deadlines that matter.
- 2We ask for documents only if they matterIf letters, notices, or screenshots are needed after first review, secure transfer instructions are issued directly rather than through the public site.
- 3You receive the written route backWe confirm the legal-information route, what the public body appears to owe, and what matters next on the facts provided.
Start by email
Send one clear email. We take it from there.
Name the authority, the decision or event that caused the problem, and any deadline. If letters or notices are needed afterwards, we issue secure follow-up directly.